Product Inquiry BLOG

How do I ask a question on this forum?

CK — Wed, 16 Nov 2011 13:56:04 +0000

Go here, fill out and submit the form.

If it is determined your question would be beneficial to other users it may be posted here.

The tip of my Saman Grout Stain marker keeps wearing flat?

CK — Tue, 21 Jun 2011 14:44:40 +0000

This issue is the result of using the marker on rough textured grout. In such instances we suggest using “ less pressure “ when applying the marking pen. As a side note… several customers have told us they are able to carefully remove the marker top and then using a “ small artist brush “ dip and apply the marking stain.

I am looking for RemovALL 310 but can no longer find it?

CK — Sat, 28 May 2011 22:43:16 +0000

Due to manufacturing and import of RemovALL products from Australia we have reduced product offerings. As the shelf life of RemovALL 310 is shorter than many other RemovALL varieties we no longer stock that item. We recommend DoradoStrip 3031 which works much in the same manner and produces equivalent results.

Lastly you might try an internet search to locate an alternate distribution point.

I have a technical question about DoradoStrip paint strippers – where should I turn?

CK — Sat, 28 May 2011 22:21:10 +0000

We have access to a premier technical support partner for the DoradoStrip product line. Contact technical support

Please refrain from using our telephone order line for DoradoStrip technical questions. Our order takers will not be able to assist you in technical matters, instead use the link above to communicate with a qualified representative.

DO NOT send confidential account and/or credit card information or requests to this link… as this link is solely for technical questions and support and is handled by a third party.

I have a technical question about RemovALL paint removers – where should I turn?

CK — Sat, 28 May 2011 22:18:15 +0000

We have access to a premier technical support partner for the RemovALL product line. Contact technical support

Please refrain from using our telephone order line for RemovALL technical questions. Our order takers will not be able to assist you in technical matters, instead use the link above to communicate with a qualified representative.

DO NOT send confidential account and/or credit card information or requests to this link… as this link is solely for technical questions and support and is handled by a third party.

How do I use Krud Kutter Red Clay Stain Remover for laundering Baseball Uniforms?

CK — Wed, 30 Mar 2011 18:47:08 +0000

The best way to use Krud Kutter Red Clay Stain Remover is to spray it on the stained area and let it sit for roughly 10 minutes. Meanwhile, get your water ready using detergent with no bleach and pour one cup of Krud Kutter Red Clay Stain Remover for a regular size load. Let the baseball uniforms soak in this basin combination of Krud Kutter Red Clay Stain Remover, water and detergent for another 10 minutes. Then run the machine through a regular wash and spin cycle. Enjoy!

Which doradostrip product is used for plaster walls?

CK — Fri, 25 Mar 2011 19:05:27 +0000

The product of choice for this application is DoradoStrip 3031. Your challenge will be in determining proper dwell time. On typical applications Doradostrip 3031 is applied and then simply left alone to do its work. On plaster applications a bit more babysitting time is required. (i.e. the paint will generally release from the plaster in 1 to 4 hours, however the plaster itself will also soften and begin to release from the substrate if the remover is left alone too long).

Our best advice: Always perform a test area and work in smaller areas until the process (or dwell time) becomes clear with results that you can easily reproduce. Never leave DoradoStrip 3031 alone to work by itself when applying on a plaster surface.

Where did the RemovALL products go?

CK — Mon, 14 Mar 2011 22:40:13 +0000

The Global rights of the Canadian manufacturer Napier Environmental Technologies was acquired by Freeworld Coatings Global a paint manufacturer with head offices in South Africa during 2009. Inventory stocking issues were experienced during a transitional period. Those issues are now resolved and RemovALL / Bio-Wash Natural Deck Oil products are once again available in North America.

Please consult the appropriate link below for product information & availability:

Bio-Wash Natural Deck Oil

RemovALL 120 Safe Etch for Concrete

RemovALL 200 Dip Tank

RemovALL 220 All Purpose Industrial Paint Remover

RemovALL 320 All Purpose Architectural Paint Remover

RemovALL 400 Graffiti and Overspray remover

RemovALL 520 High Performance Coatings Remover

RemovALL 620 Marine/Anti-Fouling Paint Remover

RemovALL 700 Floor Adhesive Remover-Foam Off

RemovALL 820 Rust Remover & Inhibitor

RemovALL Waste Paint Hardener

What happens if it should begin to rain when applying Natural Deck Oil?

CK — Fri, 20 Aug 2010 15:40:06 +0000

Observe if there is any “white “ spotting on the surface. If there is, that means the Natural Deck Oil has not properly formed its water resistance property yet. We suggest using wood wash to remove the failed wood stain and leave it to dry out completely and wait for favorable conditions to reapply. The dry time between coats is 2 hrs (temperature >15 degrees centigrade).

Light rain should not affect the Natural Deck Oil unless it started to rain immediately and the stain was washed out. Other than that Natural Deck Oil is “water friendly”; curing time might be prolonged. Second coat might be applied when the first coat is dry to touch. Cure time varies depending on weather conditions (function of temperature and humidity). It is always better to put the second coat shortly after the first one feels dry. Leaving the job for the next day might be OK but only if the temperature is < 60f and there is no direct full sun exposure.

Can A-Maz Water Stain Remover be used on fiberglass tub enclosures?

CK — Wed, 27 Jan 2010 15:58:30 +0000

A-Maz Water Stain Remover was designed to be used safely on glass and fiberglass tubs. There is no gritty pumice or chloride in the product. When using on fiberglass tubs, test an inconspicuous area to ensure that the tub can be cleaned. Certain old tubs are worn past the point of effective cleaning or repair, even when using A-Maz!